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General terms and conditions

Table of contents

1. Introduction

1a. About us

Ruumio UG (haftungsbeschränkt) (we, us, "Ruumio") is a company based in Germany and data controller within the meaning of the European General Data Protection Regulation or similar regulations that are applicable in your country:

Ruumio UG (haftungsbeschränkt)

Represented by the managing directors Timo Bechtel, Abdelmajid Achhoud, Max Richter.

Aachener Straße 37-39

50674 Cologne


Phone: 015112383599

Email: [email protected]


Commercial register: Local court of Cologne - HRB 112628

1b. Purpose of this agreement

This Agreement governs the terms and conditions under which you may use our digital video conferencing service (“Service”). By using our Service you agree to be bound by these Terms. Please read this Agreement carefully before using our Service.

1c. Agreement to the terms and conditions

By using our Service, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree to these terms and conditions, you must not use our service. Your use of our Service constitutes your acceptance of and compliance with this Agreement.

2. User behavior

2a. Permitted Use

(a) You agree to use our Service only in accordance with the established rules and regulations. This includes compliance with all applicable laws and regulations.

(b) You agree not to use our Service for any unlawful, fraudulent, harassing, abusive, discriminatory or otherwise inappropriate purpose.

2 B. Prohibited activities

(a) The following activities are strictly prohibited on our Service:

i. Harassment of other users.
ii. Dissemination of harmful or misleading content.
iii. Violation of other users' privacy.
iv. Violation of Intellectual Property Rights.
v. Attempting to gain unauthorized access to the Service.
vi. Publishing personal information of third parties without their consent.
vii. Using bots or automation to manipulate the Service

(b) We reserve the right, in our sole discretion, to take action against any user who violates these prohibitions, including suspending accounts or taking legal action.

2c. Content Guidelines

(a) You are solely responsible for the content that you upload or share on our Service. Such content may not violate any applicable laws or regulations.

(b) We may review and remove any content that, in our sole discretion, violates these Terms. We also reserve the right to suspend or terminate any user accounts who repeatedly violate these policies.

2d. Community-Standards

(a) We encourage our user community to treat each other respectfully and positively. Please respect the rights and opinions of other users and help create a safe and pleasant environment for everyone.

(b) If you would like to report any inappropriate behavior or content, please contact us.

3. Privacy Policy

(a) Our privacy practices are detailed in our separate privacy policy, which can be found here. We ask you to read this privacy policy carefully to understand how we collect, use, protect and process personal data.

(b) Your use of our Service is governed by our Privacy Policy, which forms an integral part of this Agreement.

4. Intellectual Property

4a. Ownership of Content

(a) All content published or displayed on our Service, including but not limited to text, graphics, logos, images, audio or video files, software and other materials, is our property or the property of our licensors and is protected by copyright and other intellectual property rights Property rights protected.

(b) You may not copy, reproduce, distribute, transmit, publish, display, sell or otherwise use any Content from our Service unless expressly permitted by these Terms or unless you receive our express written permission.

4b. User Generated Content

(a) When you upload Content to our Service, you grant us a non-exclusive, worldwide license to use, reproduce, adapt, publish and distribute that Content within our Service. This license is limited to the purposes necessary to provide and improve our Service.

(b) You are solely responsible for the content that you upload to our Service and you represent that you have the necessary rights or permissions to share such content. We assume no responsibility for content created by users.

4c. Copyrights and trademarks

(a) Our trademarks, logos and service marks appearing on our Service are our property and may not be used without our express written permission.

(b) If you believe that your copyright or trademark rights have been violated, please contact us.

5. Liability and Disclaimers

5a. Limitations of Liability

(a) To the extent permitted by law, we will not be liable for any direct, indirect, incidental, special or consequential damages, including without limitation, loss of profits, loss of revenue, loss of data or financial damages, arising from your use of our Service.

(b) You agree that using our Service is your sole responsibility and risk. Our service is provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied.

5b. No warranty

(a) We make no warranty or representation regarding the accuracy, reliability or completeness of the information or services available on our Service.

(b) We do not warrant that our service will be uninterrupted or error-free or that defects will be corrected.

5c. Disclaimer for accuracy of content

(a) We assume no responsibility for the accuracy, completeness or quality of the content created by our users. The opinions, recommendations and statements created by users do not necessarily reflect our views or opinions.

5d. Third Party Content and Links

(a) Our Service may contain links to third-party content or websites. We are not responsible for the content or availability of these third party content or websites. Visiting or using any third party content or websites is entirely at your own risk.

(b) The inclusion of third-party content on our Service does not imply our endorsement of or association with such content. We assume no responsibility for any third-party content or websites.

6. Termination and blocking

6a. Reasons for termination

We reserve the right to terminate or suspend your account and access to our Service at any time for cause and in our sole discretion. Good reasons may include, but are not limited to, violations of these Terms, legal requirements, fraudulent activities or conduct that threatens the security of our user community.

6b. Blocking the account

In the event of account suspension or termination, you will not be entitled to a refund of any fees or balances on your account that may have already been paid

6c. Consequences of termination

(a) Upon termination or suspension of your account, you must immediately stop using our Service. Your access data and all associated information will be blocked or deleted.

(b) Certain provisions of this Agreement which by their nature should survive termination or suspension of this Agreement will remain in effect, including, but not limited to, limitations of liability, intellectual property and privacy.

7. Governing Law

7a. Applicable Law

(a) This Agreement shall be governed by and construed in accordance with German law, without regard to its conflict of law provisions.

7b. Place of jurisdiction

(a) Any disputes arising out of or in connection with this agreement are subject to the exclusive jurisdiction of the German courts. You hereby expressly agree to recognize and accept the jurisdiction of the German courts for such disputes.

(b) Notwithstanding the foregoing paragraph, we reserve the right to take legal action against you in any other location if permitted by applicable law and as necessary to protect our rights or interests.

8. Dispute resolution

8a. Negotiation and mediation

(a) In the event of any disagreement or dispute relating to this Agreement or your use of our Service, the parties agree to first engage in serious negotiation and mediation efforts to resolve the dispute in an informal and amicable manner.

8b. Arbitration

(a) If the dispute cannot be resolved through negotiation and mediation within a reasonable time, the parties agree to finally resolve the dispute by arbitration in accordance with the rules and procedures of the [name of arbitral tribunal].

(b) The arbitration shall be confidential and conducted by a neutral arbitrator or an arbitrator.

8c. Legal remedies

(a) The arbitration decision will be final and binding on both parties and may be enforced in any court of competent jurisdiction.

(b) Notwithstanding the foregoing paragraph, we reserve the right to take legal action to enforce our rights or interests with respect to intellectual property or other matters if permitted by applicable law.

9. Changes to these Terms

9a. Right to change

(a) We reserve the right to change or update these Terms at any time at our sole discretion. Changes will be effective upon posting of revised Terms on our Service.

(b) It is your responsibility to check periodically for updates or changes to these Terms. Your continued use of our Service following the posting of changes constitutes your acceptance of the revised terms.

9b. Notification of changes

(a) In some cases we may notify you about material changes to these Terms, e.g. B. through a message on our service or by email.

9c. Rejection of changes

(a) If you do not agree to the changed terms, you have the right to stop using our service and delete your user account.

(b) Your use of our Service after any changes become effective constitutes acceptance of the revised terms.

10. Communication and contact

10a. Contact us

(a) If you have any questions, concerns or inquiries regarding these Terms or our Service, you can contact us as follows:

Ruumio UG (haftungsbeschränkt)

Aachener Straße 37-39, 50674 Cologne

[email protected]


10b. Notices to Users

(a) We may send important notices or information related to your User Account or our Services by email or by posting on our Service. It is your responsibility to read and respond to such communications.

10c. Written communications

(a) All written notices to us should be addressed to the contact address set out above and should be sent by registered mail or other verifiable delivery method.

(b) All written notices to you will be sent to the email address you provided in your user account.

11a. Severability clause

If any provision of this Agreement shall be held to be invalid, illegal or unenforceable for any reason, then such provision shall be severed from the remaining provisions of this Agreement and the validity, legality and enforceability of the remaining provisions shall not be affected. The parties will endeavor to replace any invalid, illegal or unenforceable provision with a valid, legal and enforceable provision that most closely matches the economic intent of the original provision.

12a. Entire agreement

(a) These Terms, including any documents referred to, constitute the entire agreement between you and [your company or service name] regarding the use of our Service and supersede any prior agreements, understandings or understandings between the parties, whether written or oral.

(b) Any changes or modifications to these Terms require the written consent of [name of your company or service] and will only be valid and effective.

(c) If any provision of these Terms is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of these Terms will not be affected.

13a. Translations and language versions

(a) These Terms may be available in multiple languages to meet the needs of our international user community. In the event of any discrepancies or differences between the various language versions of these Terms, the German version shall prevail and be deemed to be authoritative.

(b) We provide translations of these Terms for your convenience. Nevertheless, the German version of these terms and conditions is the official and legally binding version. Translations are for informational purposes only and have no legal effect.

(c) If you have any questions or concerns regarding a translation of these Terms, please contact our customer support for clarifications. In the event of any inconsistency between the translation and the main language version, the provisions of the main language version shall prevail.